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After sale system
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After-sale service

1.hardware warranty service

As one of the service equipment hardware warranty service is the most basic and the most important, adds an important safety chip for long-term stable operation of the product, to extend the life cycle of the product, the customer security system conducive to better stability and safety. The maintenance service period, under normal use failure by Zhuhai Hao star Automation System Co. Ltd. is responsible for the warranty. Server damaged parts or accessories for the company's own production or manufacturers of regular products.

 

2.Remote technical support service

Remote technical support service refers to the Zhuhai Hao star Automation System Co. Ltd. technical engineer through telephone communication, remote viewing data real-time and historical records for end users to provide troubleshooting and change the configuration of automatic control system, early warning, routine maintenance inspection technical support service. The end user proposed technical service request, service Zhuhai Hao star Automation System Co. Ltd. technical engineer to provide for end users via telephone and Internet remote support service.

 

3.On site technical support service

The on-site technical support service refers to Zhuhai Hao star Automation System Co. Ltd. technical engineers to provide troubleshooting, inspection system, software upgrade, security duty, customer service training for end users and other technical support services. The end user proposed technical service request, Zhuhai Hao star Automation System Co. Ltd. technical engineer via telephone and Internet remote support services can not solve the end users to provide technical service request, Zhuhai Hao star Automation System Co. Ltd. technical engineers to provide on-site technical support service to end users.

 

4.Telephone return visit service

Zhuhai Hao star Automation System Co. Ltd. has a full-time staff telephone visit. Telephone staff every quarter of not less than 3 times by telephone to the end user equipment maintenance, the use of personnel to understand the relevant situation, questions or comments and a record of your unit maintenance and service personnel reflect timely feedback to the Zhuhai Hao star Automation System Co. Ltd technical manager, in order to respond in a timely manner to solve related service requests relevant issues.

 

5. Localization services and response

7X 24 level phone support response time: one year 365 big time service support, 30 minutes to respond to customer service demands.

 

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18926914967

Email:cwl@hcs.cn

 

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